Refund policy

Effective Date: [08/05/2025]

At Wismick Creations, we want you to be fully satisfied with your purchase. If something isn’t right, we’re here to help.

⸻

1. Returns

We accept returns within 14 days of delivery, under the following conditions:

• The item must be unused, in its original packaging, and in the same condition you received it.

• Proof of purchase (order confirmation or receipt) is required.

If 14 days have passed since your delivery date, unfortunately we cannot offer a refund or exchange.

⸻

2. Non-Returnable Items

The following items cannot be returned:

• Worn or used sneakers

• Final sale items

• Custom or personalized products

⸻

3. Refunds (if applicable)

Once we receive and inspect your return, we will notify you by email. If your return is approved:

• A refund will be issued to your original payment method.

• Please allow 5–10 business days for the refund to appear, depending on your bank or card provider.

⸻

4. Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange an item for the same one, please contact us first.

⸻

5. Shipping Costs

• Customers are responsible for the cost of return shipping.

• Shipping fees are non-refundable.

If your order was shipped with free shipping, the original shipping cost may be deducted from your refund.

⸻
6. How to Start a Return

 

To request a return or report an issue, contact us at:

📧 Email: petitfrerewismick87@gmail.com

📞 Phone: (786) 298-1074